Is it really all about the math?
The future of computing technology may well be all about math and how it works for the future of computing.
Intel has reportedly made an admission that it has found a design problem in one or more of its products.
Will it effect you? or will it effect a product that you already own?
The cost to Intel is expected to be about one billion dollars, $1bn in negative revenue and the cost to make repairs.
Now I do not know about you but if I pay good money for a product that is priced at a level that is considered expensive, then I expect to have what I paid for not a repaired product, which allegedly some will be offering, since no one knows for sure how much this may or may not effect, the market and or products already in the market place, no one knows for sure how this will work out, but it is good to see a company for a change accepting responsibility for its problems.
How many times have you called into get technical support for a problem you as a consumer face, such as slow internet connections, or other internet connectivity issues, is it not always someone else that is to blame?
In a recent issue I called in and communicated that I located a distribution issue, the technical support, (person) (if you can call them that) replied with a it must be a problem with your computer, (brand new computer, sorry that is not the problem)
Well then it must be a problem with some other vendor, I will submit a ticket.
Ok, is that accurate, ( because I want to know) I ask, Do you ever find that a technical issue is your fault, or your problem?
Silence…
” I say are you still there ”
Silence…
Sir, ?
“Oh, yes, sorry, I was just looking up our network to make sure there are no issues on our end.”
Naturally I want to know how this technical service person determined that it was the cause of the problem was not his problem?
“Our distribution is solid there is nothing that can go wrong with our distribution”
I have to ask, so why did you check if there can never be a problem with your distribution?
“I am trying to help you sir”
But, if there is never a case where the problem is a problem that is your companies fault, then can you tell me what your purpose is?
“Excuse me”
I am asking you that if, there is never going to be a time and place where your company is at fault, then what reason is there to ever call your company for support?
“Sir I have submitted a ticket to the Provider and we are doing all we can”
I see, ok then I am going to say that there will never be a case where your company is responsible for its delivery of service.
Over the years, I have seen many issues and many different times, where the company that provides services are either unwilling or directed to not accept any responsibility for its product or services.
I think that is significant to see a company actually admit that there is a problem, and then fix it.
